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Shipping & Returns

Shipping Information

 

HANDLING TIMEFRAME

All orders are shipped out the next day however during peak periods the handling timeframe can be up to 48 hours. If you have not received your order within 10 working days, please notify us by email at: admin@stubbystrip.com.au

SHIPPING RATES AND TIMEFRAMES

Regular Australia Post from $8.25, (Delivery costs are based on order size) Estimated delivery is 3-10 working days to most locations within Australia but some remote locations can be longer than 10 business days)

Express post from $10.55 (Delivery costs are based on order size). Please ensure that your postcode is within Express Post network as it will not arrive any faster.

International postage (allow 10-15 working days for delivery)

 

Use this chart to see if your postcode is within the Express post network

 

We now ship internationally however the cost of shipping from Australia can be fairly expensive to some countries.

Refund and Returns

Your satisfaction is our first priority at Stubby Strip. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

If you have ANY problems with your Stubby Strip, just send us a photo of the issue and we will replace it free of charge.

To return an item, please send it to:

611/50 Murray Street PYRMONT NSW 2009

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
  • Refunds can be subject to shipping charges and handling fees depending on the reason the refund is being seeked
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