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FAQ

Common issues

Q) Is Stubby Strip available in AFL range? At this point we only have the NRL range. We will look at AFL as an option next year.

Q)Can I get a better deal if I am buying 4 or 5? We are currently offering buy 5 and only pay for 4 deal so hurray as limited offer, alternatively you may want to consider one of our package deals. View Pack deals

 

Q)Can the packs be customised? Unfortunately all packs are pre-packed and ready to ship and they can be altered. We also use packs to move stock that we have a lot of stock of.

Q) Is Stubby Strip designed just for Stubbies or do they work with Cans too? Stubby Strip was designed for both Cans and Stubbies. The Original Stubby Strip (Which is the older model and now discountinued) did not suit Cans 100% perfectly but the Premium range and all NRL range work perfectly fine with Cans also.

Q) I get a EXPIRED CARD error on my payment? Check the expiry date and also the 3 digits at the back. Any error within these will respond as EXPIRED CARD.

Q) Do all the drink holders come apart in the Stubby Strip? No, there is only one detachable holder. All the rest of the 6 holders are attached together.

Q) Do you have any other licensed Stubby Strip besides NRL (eg AFL, Socceroos, Wallabies, All Blacks etc)? Unfortunately not at this stage. We are working on licensing other brands but we are considering many for early next year release 

Q)What is the difference between the Original Stubby Strip and Premium? In a nutshell, the Premium can do everything that Original can but it is better suited to Cans and Skinnier drinks also (cruisers or 330ml stubbies). The Premium has better packaging which makes it a better gift product and also comes with a solid Stubby Holder which is twice thicker than the Original Stubby Holder.

Overall the Premium is much better finished and versatile product

Q) Are all Stubby Strips the same as the Camo? All Stubby Strips are identical to each other in everyway except they come in 5 colours. (They all have a handle, they all hold 7 drinks, they all have the same diameter so hold the same size drinks, they all have a detachable Stubby holder and have the same cooling functionality). Keep in mind that the Original Stubby Strips do not come with a shoulder Strap, this is a unique feature of the Vino range which carries Wine.

Q) I prefer not to pay online, is there another way to order a Stubby Strip? Unfortunately, we currently offer Credit card payments (Visa/Mastercard) or PayPal as an option. Our facilities are provided by ANZ eGateway which is extremely secure so you can have full confidence that no prying eye can see your credit card details. We comply with all security requirements and therefore we do not see or store your credit card details. Our site also operates on a SSL (secure server) as required by ANZ. We have a list of retailers on our website that you may be able to buy from.

Q) I have a discount code, how do I apply this to my order? If you are using a mobile or tablet to place your order then the discount code appears as soon as you add an item to your cart. Make sure you spell the code correctly and keep in mind that the codes are case sensitive.

If you are using a desktop/PC/Laptop then after adding all your items into the cart, select the CART button on the left hand side (next to the CHECKOUT button), you will then see Apply Discount Code option, enter the code. Make sure that you spell the code correctly and keep in mind that the codes are case sensitive. 

Q) My voucher/discount code is not working? Please ensure that it is spelt correctly and keep in mind that the codes are case sensitive. Check the expiry and some codes do not permit multiple uses. If none of the above are the issue then email us at admin@stubbystrip.com.au with your code and we will help resolve the issue.

Q) My Gift Voucher code code is not working? Please ensure that it is spelt correctly and keep in mind that the codes are case sensitive. On Desktop/Laptops you will need to go to the Shopping Cart to locate the option Use Gift Voucher. On Mobile devices you can see this option as soon as you add a product to the Cart. You can not enter Gift Voucher codes in the Discount Code module.

Q)How does the ice block in the centre keep the other drinks cool given they are all insulated?
 
Both the cold and heat transfer through insulation, just slower. The transfer of cold and heat is to balance each other so if you have an ice bottle in the middle it will transfer its cool to the other bottles from the centre whilst from outside the heat is trying to equalize against the cold also.
 
What happens when you hold a Stubby Holder in your hand with a crisp cold drink in it? Your hands get cold. This is because the cold is still escaping from the insulation but at a far slower rate.
 
Stubby Strip is no different to any Stubby holder except having a few drinks in there will help them stay colder for longer than one alone in a Stubby holder. Also Stubby Strip provides multiple layers of Neoprene around most of the drinks.
 

General

Q) Are all Stubby Strips the same as the Camo? All Stubby Strips are identical to each other in everyway except they come in 5 colours. (They all have a handle, they all hold 7 drinks, they all have the same diameter so hold the same size drinks and have the same cooling functionality)

Q) How durable is my Stubby Strip? Stubby Strip is made from high quality Neoprene (which is used in wetsuits).  This material is long lasting and very durable.

Q)  How long has the Stubby Strip been around for? Stubby Strip was officially launched in December 2012.

Q) Who invented the Stubby Strip? Stubby Strip was invented by Brett Gresham in South Australia who saw an opportunity when he was at a BBQ with some mates.

Q) Can I use the Stubby Strip as a belt? Stubby Strip is not designed to be used as a belt.  It wraps around itself in order to keep your drinks cool whereas a belt design allows body heat in and warming your drinks.... If you do want to wear it as a belt then you will need two Stubby Strips as they can join together to go around your waist, we also have recently introduced the Extenstion belt that you can purchase.

Q)  Is Stubby Strip made for beer only? Stubby Strip can be used for many different types of drinks.  Any drink bottle that would fit into a stubby holder can be used in the Stubby Strip including water, sports drinks, soft drinks, cans etc. (even baby bottles)

Q)  What are some practical uses of Stubby Strip? Stubby Strip is great for BBQ’s, picnics, camping, fishing, beach, boating, parties or any other events where you need an easy way to carry and keep your drinks cold without lugging an esky around.

Q)  What colours do they come in? Camouflage, black, Navy blue, red, and Lavender. (Premium range comes in Pink and Chocolate as well)

Q)  Can I order some branded Stubby Strips for my business? The short answer is No but we can custom order these from the factory with the desired logo but it can take 10-12 weeks plus a min order of 5000 is required.

Q)  Can Stubby Strip work with Vodka Cruisers? Yes. Stubby Strip can be used for any drink bottles which size fits into a regular stubby holder. The coolers are slightly thinner than cans and beer bottles so they don’t fit tightly in the Original Stubby Strip but they will not fall out. You are better off to consider the Premium range for these.

Q)  Can Stubby Strip hold cans and water bottles? Yes. Stubby Strip easily support any standard size cans of beer, softdrinks (375ml Cans). Most 600ml Water bottles will fit also.

Q) Can I buy these in retail?  Stubby Strip is available in a handful of retail stores but it is still mainly sold via our website.

Q) I have seen a similar design but with a different name, are these yours also?  Stubby Strip is an original Australian design and patented product and is only sold under the trademark name of Stubby Strip.  If you have seen a similar design, please contact us.  Turn in a copy with details of your purchase and we will provide you with a free original Stubby Strip.

Q) I drink more than the 7 beers that the Stubby Strip holds so how is it suitable to me? We often end up with warm beers when we are taking them to an event.  Your beers will stay much colder if you take more than one Stubby Strip. The Stubby Strip Mega is a concept where you can join two Stubby Strips together to hold and carry 12 beers.

 

Shipping

Q) Do you deliver to PO boxes? Yes, we deliver to PO boxes anywhere in Australia. PayPal requires a physical address so enter in a physical address for billing and PO for shipping.

Q) Do you deliver anywhere within Australia? Yes, we deliver anywhere within Australia.

Q) I live in a rural area. Do you ship to rural areas and how much will it cost in postage? Yes, because our carrier is Australia Post we are able to deliver anywhere within Australia including rural areas at an affordable price.

Q) Can I pick up my order from your showroom/office/warehouse? Unfortunately not as all our stock is kept in a fulfilment warehouse in Melbourne so we can only ship your order.

Q) Does someone have to be home to pick up the products? We deliver our products using Australia Post so no-one has to be home to sign for the products and you can pick up your parcel from a local Australia Post outlet when it is convenient for you.

Q) Do you ship internationally? Yes but the delivery charges can be fairly expensive for some regions. We are launching Stubby Strip in USA in July 2014 which will support Canadian customers until the demand is large enough to directly distribute from Canada. We can offer competitive shipping rates to New Zealand.

Q) How is the cost of postage calculated? Postage within Australia is based on Aust Post prices.  International postage is calculated based on weight and the country it is shipped to.

 

 

Payment, Processing & Lead Times

Q) How long will it take to receive my order? Our standard handling time is 1-2 business days and standard shipping time is based on Australia post which is 5-7 business days for shipments within Australia. Please allow up to 10 working days to receive your order from the time it is placed.  International shipping time varies based on country.

Q) What if I need my order urgently? Can you help? We currently offer an Express Post option in checkout.

Q) How do I pay for my goods? Credit card payments via ANZ eGate or PayPal.

Q) I prefer not to pay online, is there another way to order a Stubby Strip? Unfortunately, we currently only offer Credit card or PayPal payment as an option. Our facilities are provided by ANZ eGateway which is extremely secure so you can have full confidence that no prying eye can see your credit card details. We comply with all security requirements and therefore we do not see or store your credit card details. Our site also operates on a SSL (secure server) as required by ANZ.

 

Returns

Q) What is your returns policy? Please see our returns policy section of our website.

 

Discounts

Q) I have two discount coupons can I use them together on one order? Generally it is one discount per order unless the offer states otherwise.

Q) Do you offer trade or wholesale prices? We have the same price for all customers, however, if you are looking for a large volume, please contact us to work out a discount.

Q) I have a discount code, how do I apply this to my order? If you are using a mobile or tablet to place your order then the discount code appears as soon as you add an item to your cart. Make sure you spell the code correctly and keep in mind that the codes are case sensitive.

If you are using a desktop/PC/Laptop then after adding all your items into the cart, select the CART button on the left hand side (next to the CHECKOUT button), you will then see Apply Discount Code option, enter the code. Make sure that you spell the code correctly and keep in mind that the codes are case sensitive. 

Q) My voucher/discount code is not working? Please ensure that it is spelt correctly and keep in mind that the codes are case sensitive. Check the expiry and some codes do not permit multiple uses. If none of the above are the issue then email us at admin@stubbystrip.com.au with your code and we will help resolve the issue.

 

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